1. Free trial
New personal accounts get a 14-day free trial. No card or payment is needed for the trial, so nothing is charged and there is nothing to refund. When the trial ends, paid features stop until you choose a plan.
2. Cancelling a subscription
- Solo and Chamber plans renew monthly. You can cancel autopay at any time from Account › Subscription.
- Cancelling stops the next renewal. Your paid access continues until the end of the period you have already paid for.
- Your matters and documents are not deleted when a plan ends. You can still sign in, read your matters and notes, and download your documents.
3. Partly used periods
We do not refund the unused part of a period you have already started, whether you cancel, change plan or stop using Advolaw. Cancel before the renewal date to avoid the next charge.
4. When we refund in full
We refund the full amount of a payment when:
- you were charged more than once for the same period (a duplicate payment);
- you were charged but your plan did not activate, and we cannot activate it for you;
- you were charged for a renewal after you had already cancelled autopay;
- you were charged an amount different from the price shown when you subscribed.
Some duplicate payments are detected and refunded automatically; your subscription page shows the status. Otherwise, email us within 30 days of the charge.
5. Firm plans
Firm plans are sold under a written contract with an agreed term, seats and price. Cancellation and refunds for a Firm plan follow that contract. Where the contract says nothing, the rules on this page apply, and a contract term that has started is not refunded in part.
6. How to ask for a refund
Email admin@advolaw.in from the address registered to your account. Include the Razorpay payment ID from your receipt (it starts with pay_) or, for a bank transfer, the UTR number, and tell us what went wrong.
We reply within 2 working days and decide within 5 working days. If we approve the refund, we start it within 7 working days.
7. Where the money goes and when
Refunds go back to the original payment method: the same card, UPI account or bank account. We cannot send a refund anywhere else. After we start a refund, banks usually take 5 to 7 working days to credit it. Payments are processed by Razorpay; we never see or store your card details.
8. Disputes
Please write to us before raising a chargeback with your bank, because we can usually fix a billing problem faster. If you are not satisfied with our answer, the Privacy Policy explains how to reach our Grievance Officer.